Tuesday, 10 March 2015

GSP suspension - blessing in disguise? By Hafiz G. A. Siddiqi

Star ARCHIVE
Source: Star ARCHIVE
Prompted by the Rana Plaza disaster that killed about 1137 workers in April 2013, the US government suspended duty-free privileges it had granted under the GSP programme to products exported from Bangladesh. The suspension might be reinstated if and when Bangladesh complies with the conditions stated in the Bangladesh Action Plan 2013. The US consumers, retailers and government had earlier expressed their displeasure because Bangladesh did not, according to their assessment, fully uphold workers' rights, ensure safety in the workplace, improve working conditions, etc. to the level that would satisfy US consumers. Several devastating fires in RMG factories in the recent past, particularly the Rana Plaza episode, changed displeasure into anger, resulting in the suspension. Rana Plaza drew global attention and the whole world including the Parliament and retailers of EU accused Bangladesh anew for violating labour rights, workplace safety norms, etc. Soon after, EU also got involved through its “Sustainability Compact” programme. The collapse created suspicion about the structural integrity of factory buildings comprising the whole apparel industry. Eventually, USTR, EU trade tepresentative and retailers of both sides of the Atlantic decided to have all the factory buildings inspected to determine if they were safe to house RMG factories. Bangladesh has already made it clear that it is committed to full compliance with Action Plan 2013 and also to abide by the 'Sustainability Compact' initiated by EU that calls for detailed time-bound implementation of remedial steps proposed by EU in the areas of labour rights including freedom of association and collective bargaining,  labour law reforms, structural integrity of buildings, workplace safety, health hazards and responsible business practices such as more responsible supply chain management in garment manufacturing.
The US government, Bangladesh government, retailers from US and EU, BGMEA and ILO came together to protect the Bangladesh RMG industry. US buyers formed a consortium of 26 retailers called the 'Alliance for Bangladesh Worker Safety.' Similarly, EU retailers formed an 87 member consortium called 'Accord on Fire and Building Safety in Bangladesh.'  It was decided that the Alliance and Accord would inspect some 1800 factory buildings to determine the actual status.  It is to be noted that reinstatement of GSP privileges by the US would greatly depend on recommendations of Alliance. And whether EU would cancel GSP benefits for RMG or not would partly depend on recommendations of Accord.
The Alliance and Accord have submitted their preliminary reports on the factory inspection.  As reported in the media, initial findings of the inspection indicate that the assumption that a large number of factory buildings of the RMG industry are unsafe is incorrect. During inspection, structural integrity of only 17 factory buildings were found structurally vulnerable and therefore unfit for housing RMG factories. However, since this small percentage is statistically insignificant, it is not a matter of concern. Bangladesh's coimmerce minister highlighted this point by revealing that Accord and Alliance had inspected about 1800 garment factories and found structural faults in less than 2 percent of the factories. This number compares fairly well with the global average. The percentage of global vulnerable factory buildings is 2 percent (New Age).
Full compliance of the Action Plan and Sustainability Compact will generate additional costs of relocation and reconstruction of factory buildings, installation of fire-fighting equipment in individual factories, wage hikes up to “living wages” with supplementary benefits, improved medical services and other compliances. This will increase the total cost of production. Consequently, profits in this sector will decrease unless labour productivity or managerial/operational efficiency or the prices Bangladeshi RMG makers get from foreign buyers increase. If labour costs increase too much, Bangladesh will lose its trump card — low labour cost or the low FOB price. Eventually, the industry will cease to be competitive. Buyers will look for new destinations. Investors will move to more profitable sectors. Consequently, millions of workers, for whom the consumers and the political leaders of US and EU are concerned, will be laid off without any immediate employment opportunity. The consumers and retailers of the US and EU would not want to happen because it is against their ethical buying practices and doing business responsibly. This is evidenced by the fact that US and European consumers refuse to buy apparels produced by sweatshops even if these apparels are cheaper. But for economic reasons, US consumers prefer to continue buying RMG imported from Bangladesh because it is cheaper. If Bangladesh does not export RMG to the US market, US consumers will be deprived of the opportunity to buy clothing at lower prices. This is a dilemma. One way of dealing with this may be for the US government to consider withdrawing the duty on RMG imported from Bangladesh. US consumers will have to agree to buy Bangladesh RMG at higher prices as suggested above if they want the Action Plan and Sustainability Compact implemented.
The above discourse implies that RMG workers need to be empowered. Empowering workers is a shared responsibility of the factory owners, retailers and other actors who play money making roles in the global supply chain. The consumers do not make money but they save money at the cost of the workers. Consumers in US and EU seem to be conscious of their obligations. As regulators, the governments in exporting and importing countries play important roles in changing the status of workers. The government, consumers, retailers and manufacturers need to work jointly to create an environment in which workers can get their “liveable wages” and other legitimate dues.  To create the environment,one must know the answer to the question - why RMG manufacturers do not pay workers “liveable” wages and other legitimate dues. This question has been answered by Jean Lambert, Chairperson of the  EU Delegation for South Asian countries. During her recent visit to Bangladesh, she said, “Global brands should raise the prices they pay to Bangladeshi garment makers so that they can provide a living wage to workers and the brands have to increase the prices they pay to the manufacturers out of corporate conscience”. (The Daily Star, December 11, 2014).
Lambert raised both economic and ethical issues referring to the case of t-shirts made in Bangladesh and sold in EU. She questions, if a t-shirt is sold at two euros in retail markets, how much money is left after deducting the costs of fabrics, threads, buttons, zippers, packaging materials, and other auxiliary items used in making a t-shirt? Besides, one has to adjust costs of electricity, gas, water, factory building maintenance and insurance, local transport,  international freight and insurance, mark-up of the retailers, and all other related costs. Not a hefty amount. The t-shirt manufacturer has to share the leftover amount between themselves and the factory workers. How much remains after the profit for the shirt makers is taken out from the balance? It is unlikely to be large enough to pay the workers all their legitimate dues. The manufacturers are helpless but ethically guilty of exploiting the workers. Who is actually at fault? Lambert points the finger at the big retailers. The retailers usually refuse to pay the t-shirt makers ethical prices because they operate from a stronger bargaining position. Similarly, local manufacturers of t-shirts, and for that matter any apparel maker can get away by paying lower than ethical (liveable) wages to workers because workers do not have bargaining strength. In the process, the manufacturers are blamed. Jean Lambert wants ethical production and buying processes to replace the exploitative process. Lamber'st proposal is however a departure from traditional thinking. It is true that charity does not have any place in business negotiations. But in this globalised world many unbelievable changes have occurred.    
Ethical practices have already permeated in business. Ethics and economics have become two sides of the same coin. For example, the application of CSR, an ethical tool, has become an economic tool as well for business enterprises. Ethics in business is now more pronounced than it was three decades ago. Consumers in the US and EU demonstrate their ethical buying practices by refusing to buy apparels made by sweatshops even if they are cheaper. But at present they buy apparels at prices fixed by the market forces. These prices incidentally are lower than the prices consumers would perhaps be willing to pay if the apparels were made by ethical producers. This implies that consumers enjoy an undefined amount of consumers' surpluses.
One may examine the global supply chain from the manufacturers to the final consumers and determine who benefits most. Since we do not have data we cannot make any estimate. However, on the basis of media reports and also on a-priori reasoning, one may conclude that manufacturers in Bangladesh who are at the lowest end of the supply chain make lower profits than those made by marketing people or retailers at the highest end of the value chain. Finally, consumers enjoy the benefits of using cheaper clothing produced by badly exploited poor workers, whom the consumers want to help. Since consumers care for these poor workers, they should agree to share their wealth and income. As suggested by Lambert the retailers may pay the manufacturers higher prices for the merchandises they buy. The retailers can recover their loss from the consumers by charging higher prices. Since western consumers enjoy a certain amount of consumer surplus they may agree to pay higher prices if labour standards and working environment in Bangladesh RMG factories improve to the expected level. It is admitted that this is a value loaded proposition. So is the pronouncement of US consumers that they would not buy Bangladeshi garments if factory workers' rights are not fully respected, if workers' are treated inhumanly, etc. US Senator Menendez expressed similar sympathy for some four million poor workers who make apparels for millions of US citizens. According to him, the US has an obligation to help RMG workers in Bangladesh to improve their overall status. We admire his feeling for RMG workers of Bangladesh. I believe that full compliance with EU's Sustainability Compact and the US-sponsored Action Plan 2013 would encourage American and European consumers to pay higher prices for the benefit of workers. This will need a substantial change in the attitude of the US and EU consumers, brands, retailers and Bangladeshi garment makers. Now it is the obligation of the retailers and producers of apparels to negotiate and formulate policies for arriving at the legitimate amount, and methods of transferring the money from the consumers to the workers.
Full compliance to Action Plan 2013 and Sustainability Compact takes a long view of ensuring better quality of life for workers and will benefit Bangladesh most. Once full compliance becomes a reality, the RMG industry of Bangladesh will be at its best provided Menendez and Lambert can convince the consumers to pay ethical prices for RMG they buy from Bangladesh. The factory buildings will not only be safe places but also comfortable for workers to work in. Adequately paid and properly treated happy and healthy workers will work harder to increase managerial/operational efficiency and productivity. Under pressure from the industry, the Bangladesh government will assign highest priority to developing infrastructure, particularly the Dhaka-Chittagong four-lane highway and ensuring uninterrupted gas supply to the RMG industry. This will eventually reduce the cost of doing business in Bangladesh. Bangladesh has already established the largest apparel production capacity in the world with an unlimited reserve of a quickly trainable labour force. Consequently, Bangladesh will continue as the preferred destination for outsourcing by ethical brands/buyers. Although the process of complying with the Alliance and Accord initially appeared distressful, like swallowing bitter pills it should eventually prove to be good medicine for recovery and pave the way for the industry to rise to new heights. Bangladeshi entrepreneurs have already planned to increase RMG exports from the current USD 25.00 billion to USD 50.00 billion by 2021. Our experienced industry leaders will overcome the current challenges as they overcame similar challenges in the past, and prove that the GSP suspension, often dubbed as a wake-up call, is really a blessing in disguise.

The author is Professor Emeritus, BRAC University and Former Vice Chancellor, North South University.
Published: 12:00 am Tuesday, March 10, 2015

A new paradigm for global generic medicines By Mollick Mahmood Hossain

Bangladesh has all the potentials to become a new paradigm for global generic medicines. With a population of 156.66 million, the country's social development indicators are very promising. Bangladesh is enjoying a consistent GDP growth of more than 6 percent over the last 10 years. Commendable progress has been made in areas like annual GDP growth, per capita GDP, population growth, literacy rate etc. The country's balance of payment (export plus foreign remittance minus import) is consistently increasing. Renowned global investment analysts like JP Morgan, Goldman Sachs, Investors Chronicle have highly rated Bangladesh as an attractive investment destination. Outgoing US Ambassador to Bangladesh Dan W Mozena specially focused on the potential of pharmaceutical sector along with the RMG, leather, IT sectors. He said that the Bangladeshi pharmaceutical companies will have a huge market in the USA. Bangladeshi pharmaceutical companies are in the process of getting approval from the US-FDA.
Within two to three decades the Pharmaceutical sector has made a complete turnaround from an import dependent industry to almost self-sufficiency. There are about 270 licensed pharmaceutical manufacturers in the country of which over 198 companies are in operation. Domestic manufacture accounts for 97percent of the drug sales in the local market while the remaining three percent is imported. Pharma sector is now considered technologically the most developed manufacturing industrial sector in Bangladesh and the second highest contributor to the national exchequer. The local market is about USD 1.51 billion and is the largest white collar employment sector.
Pharma exports have risen to around USD 59.82 million in fiscal 2012-13 with CAGR of 25.5 percent for the last five years. There is a growing demand for Bangladeshi medicines in Southeast Asia, Asia Pacific and Africa. At present around 30 Bangladeshi pharmaceutical companies are exporting medicines to 90 countries in Europe, Asia, Africa and Latin America. Bangladeshi companies are now focusing on developed markets such as Europe, Australia, Latin America and the Gulf countries. Top companies have already started exporting to stringently regulated markets and are getting very good responses.
In the next couple of years, the Bangladesh pharma industry will grow stronger and play a major role in the global generic market which is now USD 300 Billion with a CAGR of 9.3 percent. Within 2017, there will be patent expiry of some blockbuster drugs and as a result the global generic market will be more than USD 400 billion. Around 80 percent of the world's population consumes generic products. Moreover, in many countries, new government provisions, changing demographics and the lifestyle will continue to increase the use of global generic medicines. India and China are the major players in the world generic market.
According to industry experts, most of the developed countries are looking for another dependable alternative source rather than India and China and this is where Bangladesh can strongly position itself as the most suitable and competitive candidate to capture substantial market share of global generic medicine. As a result, Bangladesh can emerge as a potential global generic player.
With this objective in mind, in the last couple of years, Bangladeshi pharmaceuticals companies made huge investments (more than USD 500 million) for facility expansion and product development. The country is now capable of producing high-tech biosimilar products such as erythropoietin, enoxaparin, insulin,  etc. and sterile products like LVP and SVP, prefilled syringe, freeze-dried products, MDI (Metered Dose Inhaler), hormone and steroid products in their state-of-the-art manufacturing facilities. The country has a large pool of highly-skilled human resource both at home and abroad who are capable to transform Bangladesh to a major global source of affordable generic medicines and vaccines. By this time, a good number of pharmaceutical companies have obtained certifications from the UK, the European Union, Australia, the Gulf countries and other regulatory authorities. Within a couple of years, more Bangladeshi companies will receive certification from these authorities. At present 3,600 Bangladeshi brands are already internationally registered and among them 100 are in regulated markets.
For contract manufacturing, merger and acquisition in respect to pharmaceutical formulations, Bangladesh is definitely an attractive destination. Bangladesh now has world class pharmaceutical production facilities along with low overhead and other related cost compared to other major cities like Shanghai, New Delhi and Seoul.  The details below show a clearer picture:
There are still a few challenges ahead. API development capabilities and know-how is a must for being a competent global generic manufacturer. Bangladeshi companies are almost dependent on RM import from foreign countries, thus incurring higher cost of its production. The country also needs to develop own CROs like Bio-equivalence (BE) testing facilities both is the government and private sectors.
It is very encouraging that the Bangladesh government has declared the pharma industry as a thrust sector. It has allocated land for API park development and initiative has been taken for setting up a modern drug testing laboratory in association with the Bangladesh Association of Pharmaceutical Industry (BAPI). The present government is also serious about removing all bottle necks from pharma export.  So, with world class production facilities and international certifications coupled with cost and TRIPS agreement, the advantages are already there.

The writer is Managing Director, Novelta Bestway Pharmaceuticals Ltd.
Published: 12:00 am Tuesday, March 10, 2015

It's not about IT, is it? By Anir Chowdhury

The US Secretary of State in the 70s, Dr Henry Kissinger, after the birth of our nation, infamously dubbed Bangladesh as a 'bottomless basket' because it was considered to be a country with no hope. Some forty years later, it is still a poor nation with low literacy and an international image featuring all forms of disasters, natural and man-made.
But then again, Bangladesh - the country of 'impossible attainments'–has become the world's fifth fastest growing economy with a consistent GDP growth rate of around 6% for the last few years in a world which has seen near-zero or negative growth. Not known to many people, it has also become the world's 45th largest economy with a GDP size of USD 286 billion.With the capital Dhaka ranking third in freelance IT and IT-enabled services outsourcing globally, with over 120 million mobile phone users, 43 million internet users, 8 million Facebook users (one new Facebook user being added every twenty seconds), 99% geographical coverage in voice and data connectivity (mostly through wireless networks), and over 5,000 service access points where the citizens receive over sixty government and private services electronically, the country is on the fast lane towards massive digitisation. The government service delivery mechanism is reinventing itself to become more citizen-centric and responsive to citizens' needs. In spite of overwhelming odds, the government officials are showing a distinct change in 'mind-set' to become more digitally oriented and service focused.
Taking services to citizens doorsteps
In the nondescript backwaters of Bangladesh, traditional slow, archaic rules-driven service delivery is changing and so is the approach of government service providers. In a matter of six years, hundreds of e-services have sprung up throughout the country. Citizens can now pay their electricity, gas and phone bills online; download English lessons and consult with a doctor remotely through mobile phones. Over 4,500 rural local government institutions have established Union Digital Centres (UDC) where every month, over four million hard-to-reach citizens electronically access diverse critical services such as birth registration, land records, exam results, registration for work permits abroad, telemedicine, and timely information on agriculture. Financial inclusion has been expanded through mobile banking, payment of utility bills, and first ever introduction of life insurance in rural areas. In the last 4 years, 115 million electronic services have been provided from the UDCs.
A typical citizen now walks only 3 km to the nearby UDC to access critical services, saving time, money and harassment of going to the district headquarters 30-50 kilometres away. Delivery time has come down from 20-30 days to as little as one hour. Each digital centre is managed by a pair of local entrepreneurs – one man and one woman. The gender empowerment aspect of this transformation in public service delivery is undeniable given that most women can go to the UDCs to access services whereas it was much more difficult, if not entirely impossible, for them to travel to sub-district or district offices earlier. Sufia Begum of Satkhira district, who registered for unskilled labour employment overseas, was selected for a housekeeping job in Hong Kong. She said, “I was pressurised by a manpower trader to give him nearly BDT 200,000 (USD 2,600) just to get started, but I had heard horror stories of how people lost everything to these unscrupulous traders. Instead, I registered electronically for BDT 50 (USD 0.60) through the UDC near my house and paid BDT 40,000 (USD 510) when I got selected for the job in Hong Kong.” These ICT-enabled one-stop shops represent significant decentralisation of the government service delivery mechanism, introduction of private services through innovative public-private-partnership arrangement, self-employment and women's empowerment. Through a grass-roots social networking platform, UDCs have also played a major role in giving rural citizens a voice and creating further demand for improved service delivery.

Preventing Digital Divide and reducing TCV
Digital Divide is the gap between the ICT-haves and the ICT-have-nots. Typically the introduction of ICTs in most economies happens in a top-down manner first benefiting the advantaged class and further exacerbating the socio-economic divide. Most major international donors express concern about Digital Divide. However, in Bangladesh, the deliberate decision was to introduce ICTs in union parishads before going to pourashavas and city corporations. This prevented not only the Digital Divide but is also now slowly reducing the economic, social and education divide.
An illustration of the power of ICTs in grassroots is the dramatic example of birth registration. In the 131 years between 1873 and 2004, only 8 percent of the population were registered. In contrast, the picture painted in the 10 years between 2004 and 2014: nearly 130 million citizens out of 160 million, an 80% coverage, was achieved. This tremendous result can be squarely attributed to the availability of an electronic birth registration system that was decentralised to the more than 4,500 union parishads first and then to pourashavas and wards of city corporations.
In another example, all sixty-four DC offices have taken a pioneering initiative with the Ministry of Land to digitise about forty five million land records. To most rural citizens of Bangladesh, the DC Office is as 'high' as the government gets, and delivers a number of vital services, land records being one of them. In the last two years, the DC offices have delivered over three million land records electronically – with a large number of applications coming through the Union Digital Centres. This has saved citizens enormous travel time and huge expenses which traditionally included not only travel costs but also 'speed' money.
Moreover, the government has created one single address, www.bangladesh.gov.bd, for all its information and services by virtually uniting all twenty five thousand of its offices under one web portal. Possibly one of the largest government information portals under one umbrella in the world, this is the most visible implementation of proactive information disclosure under the Right to Information Act in Bangladesh. Another portal, www.services.portal.gov.bd, has accumulated detailed information on four hundred and fifty services from forty ministries and agencies in one location. A third portal, www.forms.gov.bd, has collected over a thousand government forms in one location.
The battle cry of the innovative transformation using ICTs was kept simple and easy to understand for the public service providers: “Service at Doorsteps” characterised by TCV, an acronym to capture 3 simple parameters from the perspective of the citizens: time (T) to receive a service from application to final delivery, cost (C) to receive a service including all cost components including real and opportunity costs from application to final delivery, andthe number of visits (V) to various government offices from application to final delivery. The infographic 'Digital Revolution in Bangladesh' illustrates some staggering numbers relating to the electronic service delivery from the government to citizens.The reduction in TCV for services is equally mind blowing: 88% reduction in time, 25% in cost and 35% in visits for obtaining citizens' certificates, 92% reduction in time and 76% in cost to pay electricity bills, 82% reduction in time and 65% in cost to access banking services.

ICT for automation or for service delivery?
The famous British playwright George Bernard Shawsaid, “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.” Bangladesh played the role of the reasonable man for a long time looking at ICT through the lens of automation. It is only recently that the country's government has started changing its perspective to that of the unreasonable man and created an intense focus on service delivery with a secondary focus on automation only when needed to support service delivery.
The term e-Governance is not new in Bangladesh. Since the 1980s, the country has been automating the functions of our government offices. Many government organisations boast success stories of automating internal processes such as human resource management and payroll processing, inventory management system, library management system, among several others. Millions of dollars of hardware was procured to set up server rooms - some state-of-the-art rivalling those in developed countries. Software, though much less in terms of procurement figures compared to hardware, has added to the ICT arsenal used for automating our government business processes.
Citizens naturally have the right to ask how much direct, or even indirect, benefits such internal automation has brought for them to improve the quality of services the government renders to the citizens. Whether the payroll processing of a government department becomes more efficient, whether government offices become more communicative or transparent because they are using more ICTs more frequently, or whether file administration becomes quicker - it has no bearing to a citizen's lives unless the services they receive from the government come at a lower cost, take less time and they have to make fewer trips and run around to fewer desks. The use of ICTs within the government, if it does not improve service delivery, no matter how much faster it makes the internal processes, will ultimately amount to an illusion of good governance without real change. Citizens will at some point wake up to the reality that in the name of 'modernisation', the government is wasting citizens' hard-earned tax money.
The Digital Bangladesh vision of transforming government services to e-Services is citizen-centric and pro-poor. It is eventually about improving the lives of the common citizens. If ICTs can make that improvement, those ICTs are to be considered. The use of ICTs that do not make that improvement noticeably, even if indirectly, do not belong to this vision.
The case of twenty thousand sugarcane farmers in Faridpur and Jhenidah is a telling example of whether one needs to start with automation to end up in service delivery. Since 1932, the purchase order, called 'purjee', was sent out to sugarcane growers on paper. Often taking an unpredictable amount of time to reach farmers, the purjee would sometimes get lost, and even sometimes fall prey to the unscrupulous practices of better 'connected' farmers keen to ensure their own harvests a timelier – and valuable - crushing schedule. The farmers receiving late notification would not be able to bring their harvest at the right time, losing vital income because of a loss of weight of sugarcanes, and in extreme cases, a total failure to sell the harvest. Furthermore, delays in purjee issuing, and the unpredictable delivery of sugarcanes they cause, would sometimes result in local mills running at below capacity, causing significant loss of public resources. The e-Purjee Information Service, introduced in late 2009,replaces the paper notification with an instant SMS notification which informs the grower that his purjee has been issued and that he may start preparing his harvest for supply to the mills. Nowadays, two lakh sugarcane farmers receive purchase orders through SMS.
The citizen-centric, pro-poor nature of this approach is demonstrated in how the service was visualised. It was visualised with the citizens in mind. The end customers are sugarcane farmers, and not the sugar mill management. If the initiative was started with the management perspective, the work would have surely begun with internal automation – payroll processing, accounts automation, inventory management, inputs and outputs tracking and many other such things. The initiative would ultimately address the purjee systems perhaps after doing expensive and time-consuming internal automation; or perhaps not if the funds ran out, management changed focus, ICTs took a lower priority for various reasons (as is often the case), or the end customers were deemed unimportant (which is even more often the case). Since, in this case, the work started with the end customers' perspective, the largest citizens' benefits were achieved with very little investment in hardware, software and human resources support. In contrast, internal automation projects typically require much larger investment in all these three.
The partners in crime of Digital Bangladesh
Digital Bangladesh is the vision of a country with middle-income status where ICTs are used as a pro-poor tool to eradicate poverty, establish good governance, ensure social equity through quality education, healthcare and law enforcement for all, and prepare the people for climate change. Digital Bangladesh is not a promise for a different world. It is actually a promise for the same world, much better, much quicker, much more responsive and less costly. At the same time, it is a different world to different people. To a student, it is higher quality of education and being market-ready; to a farmer, it is right information at the right time at the right place; to a patient, it is access to quality healthcare without having to stand in long queues for days; to a serving government officer, it is triumph of merit and performance over connections; to a retired government officer, to a freedom fighter, and to a widow, it is delivery of safety nets and pensions transparently. To all, it is services they deserve and expect at their doorsteps.
As such, Digital Bangladesh is everybody's business. Our sixth five-year plan, the upcoming seventh five-year plan, Strategic Priorities of Digital Bangladesh Report and ICT Policy outline the responsibilities of almost all ministries and many agencies who will make the reality of Digital Bangladesh come alive. A few ministries have taken the role of co-ordination and linking to the different organs of planning and implementation. The Prime Minister's Office through its Access to Information Programme (a2i), with technical support from UNDP and USAID, has been spearheading this transformation. The Cabinet Division has led the implementation through the divisional commissioners, DCs and UNOs who co-ordinate service delivery from the district and upazila offices of the line ministries to most citizens of the country. It has formed the Co-ordination and Reform Unit with a Secretary at its helm: reforms facilitated by ICT is a major agenda of that unit. The Ministry of Public Administration has been active with several policy reforms that have slowly but fundamentally started changing the rules of governance. For instance, the age-old Secretariat Instructions have been updated to include electronic filing, digital signatures, digital archiving of files, proactive information disclosure according to the Right to Information Act, electronic grievance redress system, among many other policy changes, some of which may be considered 'radical' by Dr Kissinger. The Local Government Division led the remarkable establishment and nurturing of the Union Digital Centres across the country. The Ministry of Posts, Telecommunications and ICT has been instrumental in setting up high-speed internet connectivity infrastructure in the tens of thousands of government offices, schools, and hospitals, and cutting-edge data centres to host the digital nerve centre of the entire government. The Ministry of Education has demonstrated that teaching-learning of general subjects in the classroom can be improved by using digital materials from the internet and by catalysing massive collaboration amongst teachers through a teachers' portal. The Ministry of Health and Family Welfare has distributed thousands of laptops and tablets amongst the grassroots level health workers who are sending health data directly into the servers thereby generating real-time statistics without having to wait for time-consuming and expensive manual data entry, error correction and sophisticated statistical processing.

Collaborating and competing to do good
The country-wide initiative of the UDCs and DC Offices is exerting pressure and is creating a sense of competition amongst the other offices of the government including the Ministries and Directorates who are changing their focus from automation to service delivery using ICTs.Each DC office now features a dashboard that show citizens' electronic requests and internal e-files being generated and disposed of. PMO and Cabinet Division monitor these dashboards to determine the effectiveness of the DCs in dispensing services and making decisions. The Cabinet Division reformed the concept of the government CIO from Chief Information Officer to Chief Innovation Officer, and mandated formation of Innovation Teams in all ministries, departments, districts and sub-districts. These Innovation Teams are actively working together to reduce TCV (Time, Cost and Visits) associated with hundreds of services. They are making very active use of social media to collaborate with and learn from each other. There are closed social media circles for many government departments now. Since late 2014, each DC has featured an open Facebook page to communicate with its constituency and to address grievances.
Bureaucracy worldwide is more or less risk-averse by nature and by design. In a conservative country like Bangladesh, it is perhaps more so. Since innovation comes with possible risks, innovation in the system is discouraged and even penalised. Yet, innovators exist in the bureaucracy and appreciate an opportunity to exercise their mettle. The Access to Information (a2i) Programme of the PMO recently launched a Service Innovation Fund which provides financial support to prototype an innovation. a2i also provides the policy support from the highest office of the government that creates a risk-free (or less risky) space to implement the innovation. It was decided to open up the fund to non-government innovators since brilliant ideas to improve public services started coming in from companies, NGOs, academicians and students. In the last year and a half since this fund was launched, over a thousand proposals have come in. Thirty  five small awards were given out to a range of organisations: an upazila agricultural extension officer to develop a new low-cost but effective crop disease diagnostic system using digital images, an NGO to convert all 100 of our primary and secondary textbooks into digital talking books for the visually disabled, a small company to develop a 3D printing system to print low-cost prosthetic limbs, a government directorate to develop an internet and mobile-based learning system for millions of expatriate workers, and the list goes on.
So far, we have seen just the tip of the iceberg in terms of what kind of leapfrogging we can do by working together and competing for excellence. The avalanche effect that is yet to come is just a matter of time. What would Dr Kissinger say today?

The writer is Policy Advisor, Access to Information Programme, Prime Minister's Office

Published: 12:00 am Tuesday, March 10, 2015

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